We at Gains, believe in offering our customers a simple and hassle-free experience. This is exactly why we ensure that the whole delivery process is carried out in the most secure way possible. This helps us to make sure that products remain intact and undamaged when they reach your destination.
That being said, it is important to note that is somewhat of a lengthy process, which explains the entire time frame of it. We also make the package go through different checkpoints during this process.
Sturdy Packaging For All Orders!
Steroids and medication are mostly extremely fragile. These can get damaged very easily with even the slightest of impacts, making it tough for you to use them properly. This is why, we here, at Gains, provide you with the best packaging possible. Our order packaging has also helped us gain your trust and loyalty.
Moreover, we have also made honesty and consumer service our biggest priorities. This is exactly why we extend our responsibility to maintaining your privacy and security. We pack our orders in a discrete brown paper packaging solution that does not disclose your name or any other details.
Plus, the delivery agents employed by us are also notified to deliver the package only to our consumers, as they will be well aware of the delivery details. All the details that you will have to share with us are basic shipment and delivery information and that will be more than enough to shop from us.
Timings For Our Shipment and Delivery
We, at Gains, are dedicated to offering prompt service. This is exactly why we try to deliver your products in the fastest way possible. That being said, our delivery time can vary based on the proximity between your location and our warehouse. This is why there is always a big chance that you can even get your products within 24 hours, that is of course if you shop on weekdays and not weekends.
This will surely differ if you shop on a Saturday or Sunday. In that case, we will be bound to postpone your delivery and it will be initiated on Monday. We follow the same thing in the case of 2-day holidays or other holidays. This is simply because we keep our operations department closed on the weekends. So, you should expect to get deliveries during the holiday season.
Moreover, it also becomes a little tough for us to dispatch your order on the same day if you place it during the late hours of the day. This is why you should always try to make your purchase before 1 pm. This is the only way in which we will be able to deliver your order in the fastest way possible.
Delays in the Shipment
Our team of professionals at Gains gives their absolute best to avoid any delays in the shipment. But even then there can always be a chance that your shipment can get delayed due to an unexpected and unavoidable circumstance. Some of the things that can cause a delay in the shipment are;
- Issues with the postal service
- Late delivery from the product manufacturer or supplier
- Delays regarding public holidays
Moreover, in some cases, delays can also be caused due to missing information like address or contact number. In that case, it can become a little tough for our delivery partner to deliver your products on time. In worst cases, it can even get lost in the process. This is exactly why all our clients need to provide us with accurate details, making it easier for us to avoid mishaps.
In Case of Loss of Shipment or Misplacements
We have created a few company policies to deal with situations of this kind. According to those very policies, a shipment is only considered missing if it is delayed for 28 days or more from the day of placement. Even though we do our very best to avoid situations of this kind, there can still be a chance of things going out of our hands.
While in most cases this is caused by the absence of important consumer information, the shipping company can also be responsible for such a situation. This is exactly why we always advise our consumers to share accurate information. This way you are automatically laying the foundation bricks for a seamless process.
On top of that, our experts are always available to offer you effective service. Our helpline is available during all hours of the day and night. So, we are always there to assist you regarding any of your queries which also includes tracking your lost shipments and dealing with replacement requests.
That being said, in case any of your order is delayed from our end, then we guarantee proper compensation. We have clearly discussed these things in our refund policy on our official website. We assure you that we will refund you the full amount if the shipment is mishandled by us. These are small things that we do from our side to keep our valued consumers happy. Because, at the end of the day, customer service and satisfaction sit at the most important spot for us.